Questions? Call us toll free: (800) 503 0821.

Our Guarantee

Free Shipping

We offer free shipping on all orders.  There are no minimum purchases, excluded items or handling fees. 

For orders in the continental United States, delivery takes 4 - 6 business days.  For international order, delivery takes 14 - 21 business days.  We also offer faster shipping options at an additional cost.

Lowest Price Guarantee

If you find a Solitaires Direct product at another online store for a lower price, we will happily refund the difference or arrange a return.  Simply contact us within 14 days of making your purchase and we'll issue the refund within 24 hours.



Solitaires Direct has a 30 day satisfaction guarantee on unused products for the full purchase price, minus a 15% restocking fee.  To request a refund or exchange, simply email us within 30 days of receiving your order and we'll issue a RAN (return authorization number) and instuctions. 

*** Please do not return your product(s) without contacting us first for a RAN.  Our shipping department will send back any returns without a RAN. 


The Solitaires Direct Warranty

We stand behind our products 100% and ensure you that you are receiving jewelry of the highest quality and craftmanship.  If you receive a product that is defective (without usage) in any shape, way or form, we will immediately replace it, free of charge.  No questions asked.



If you have any questions please feel free to contact us.  We can be emailed at or called at 1-800-503-0821.  We are here to help 7 days a week, from 10:00am to 4:00pm PST.

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